Shipping Policy

At BAZ Eyewear, we want your new shades to reach you safely and without unnecessary hassle. Here’s everything you need to know about shipping, tracking and delivery.

1. Shipping Locations

We ship to serviceable PIN codes across India. Delivery availability depends on your address and our courier partners’ coverage.

2. Order Processing and Dispatch

Orders are generally processed and dispatched within 1–2 business days after order confirmation and any required verification.

Dispatch may take longer during sales, festive periods, public holidays or unusually high order volumes. If an issue affects your order, we will contact you using the details provided at checkout.

An order confirmation means we have received your order. A dispatch confirmation means your package has been handed over to the courier.

3. Estimated Delivery Time

You can check the estimated delivery date by entering your PIN code in the delivery checker below the product on the product page.

The date shown is an estimate and does not guarantee delivery on that exact date. Actual delivery time depends on order processing, your location, courier serviceability and transit conditions.

Orders generally arrive within 3–5 business days after dispatch. Remote locations may require additional transit time.

Weather conditions, transport disruptions, local restrictions and other unexpected events may affect delivery. If your order is delayed beyond its estimated arrival date, please contact us so we can investigate.

4. Shipping Charges

• Prepaid orders: Free shipping across all serviceable locations in India.
• Cash on Delivery orders: A flat additional charge of ₹100 per order applies.

The applicable charge and final order total will be displayed at checkout before you complete your purchase.

5. Order Tracking

Once your order is dispatched, we will share tracking details through the contact channel available for your order, such as email, SMS or WhatsApp.

Tracking information may take some time to update after the courier collects your package.

If you have received a dispatch confirmation but cannot access your tracking details, contact us with your order number.

6. Delivery Address and Contact Details

Please provide an accurate delivery address, including your house or flat number, street, locality, city, state, PIN code and an active mobile number.

If you notice an error, contact us immediately. Address changes depend on the order’s processing stage and courier availability and may not be possible after dispatch.

An incomplete or incorrect address may cause a delay or an unsuccessful delivery.

7. Delivery Attempts and Undelivered Orders

Please keep your phone accessible around the expected delivery date, as the courier may contact you for directions or delivery coordination.

If delivery is unsuccessful, a further attempt may be arranged according to the courier’s process and service availability. The number of delivery attempts may vary.

Packages that cannot be delivered may be returned to us. If this happens, contact our support team to discuss the next steps. Any applicable re-shipping charge will be communicated before a new shipment is arranged.

8. Cash on Delivery

Cash on Delivery is available only where offered at checkout. Availability may depend on your PIN code, order value and verification requirements.

A flat additional charge of ₹100 per COD order applies and will be included in the total shown at checkout.

9. Damaged Packages or Delivery Issues

If the outer packaging appears visibly damaged, open or tampered with, please inform the delivery agent and contact us promptly. Where possible, decline delivery of a visibly compromised package and let us know.

If your order arrives damaged, contains missing items, is lost in transit or is marked as delivered but has not been received, contact us with your order number and relevant details.

Photos of the packaging, shipping label and contents can help us investigate. An unboxing video may also help, if available, but is not a mandatory condition for raising a concern.

We will investigate with the relevant courier and coordinate an appropriate resolution. Nothing in this policy limits your rights under applicable Indian consumer law.

10. Contact Us

For shipping updates or delivery assistance, write to info@bazeyewear.com or use our Contact Us page.

Please include your order number so we can help you faster.