Returns & Refunds

We want you to feel confident about your BAZ purchase. If something isn’t right, we’re here to help.

1. Return & Exchange Window

You may request a return or exchange within 5 calendar days of delivery, subject to the conditions below. Purchases made using a discount code are covered by Section 4.

For a change-of-mind return or exchange:

• Sunglasses must be unused, unworn and undamaged. A brief indoor try-on is allowed.
• Frames and lenses must be free from scratches, alterations and signs of use.
• Original tags and protective labels must remain attached, where supplied.
• The original case, cleaning cloth, accessories, packaging and complimentary items must be returned.

These conditions apply to voluntary returns. Damaged, defective or incorrect products are covered separately.

2. Damaged, Defective or Incorrect Products

If you receive damaged sunglasses, a manufacturing defect, the wrong colour or an incorrect SKU, contact us promptly—preferably within 48 hours of delivery.

Share your order number, photographs of the product and packaging, and a description of the issue.

We recommend recording a continuous unboxing video showing the sealed parcel, shipping label and contents. The absence of a video will not automatically disqualify a genuine claim; other available evidence will be considered.

3. Charges for Change-of-Mind Returns

For an approved return due to fit, style preference or a change of mind:

• A ₹150 reverse-pickup fee per return shipment applies.
• Original delivery charges and the ₹100 COD service fee, where charged and the service has been completed, are non-refundable.
• No additional restocking fee applies.
• Free original delivery will not be retrospectively charged.

These deductions do not apply to verified defects, incorrect products or issues for which BAZ Eyewear is responsible.

We will confirm the refund or store-credit calculation before arranging pickup.

4. Purchases Made Using Discount Codes

Products purchased using a discount code are not eligible for monetary refunds or exchanges for change-of-mind reasons. Eligible returns will receive store credit only.

To qualify, the return must be requested within 5 calendar days of delivery and meet the return conditions in Section 1.

Store credit will be issued after verification of the order details, purchase eligibility and inspection of the returned product. Applicable deductions under Section 3 will be communicated before pickup.

Any expiry date or usage restrictions for store credit will be disclosed before you place your order.

5. Exchanges

Eligible purchases made without a discount code may be exchanged for another available style or colour, subject to inspection and stock availability.

For a voluntary exchange, the ₹150 reverse-pickup fee applies. Standard delivery of the replacement is included.

If the replacement costs more, the difference must be paid before dispatch. If it costs less, we will refund the eligible difference.

Exchange fees and price differences must be paid online before replacement dispatch. Exchanges due to our error or a verified defect are free.

6. How to Request a Return

Contact info@bazeyewear.com or +91 88009 27550 with:

• Your order number and registered phone number.
• The reason for your request.
• Relevant photographs and any available unboxing video.

Our team will provide approval and pickup instructions. Please contact us before sending any product back.

Pack the sunglasses securely in their case with all included items. Where reverse pickup is unavailable, we will agree on an alternative return method and any applicable cost before you ship.

7. Inspection & Refund Timelines

Returned items will be inspected within 3 business days of receipt.

For voluntary returns, approval depends on the product and included items meeting our return conditions. If a return fails inspection, we will explain the reason and share supporting photographs where relevant. Any proposed deduction or return-delivery charge will be communicated before further action.

Approved refunds or store credit will be initiated within 5 business days of approval.

• Eligible prepaid refunds: Returned to the original payment method.
• Eligible delivered COD refunds: Paid through bank transfer or UPI after verification, with the COD service fee deducted.
• Discount-code purchases returned for change of mind: Store credit only, as explained in Section 4.

Your bank or payment provider may take additional time to credit a refund. We will share the transaction reference once processed.

We will never ask for your OTP, UPI PIN or banking password to process a refund.

8. COD Confirmation & Delivery

A ₹100 COD service fee per order applies and is displayed before checkout.

Before dispatch, we may verify your order through OTP, WhatsApp or a phone call. Unverified orders may be held or cancelled before dispatch.

Please provide a complete address, correct PIN code and an active phone number. Contact us promptly for corrections or cancellations.

COD availability may depend on courier serviceability and documented delivery history. Following repeated customer-attributable refusals or failed deliveries, future orders may require prepaid payment. Contact support if a delivery failure has been recorded incorrectly.

9. Refused Parcels & Return to Origin

A parcel may return to us if delivery is refused, the address is incomplete, the recipient cannot be reached or delivery attempts remain unsuccessful.

• Unpaid COD orders: No product refund is due because payment has not been collected. Returned parcels will not be automatically dispatched again. A fresh order may require prepaid payment.
• Prepaid orders: Once the undelivered parcel is received and verified, ₹150 will be deducted towards return shipping costs where delivery failed due to customer refusal, an incorrect address or customer unavailability. The remaining amount will be refunded to the original payment source. If a promotional offer or discount code was applied, the remaining amount will instead be issued as store credit. Courier errors, false delivery-attempt updates and failures caused by BAZ Eyewear will not be treated as customer misuse. Contact us promptly if tracking shows an incorrect delivery status.

10. Cancellations

Orders may be cancelled without charge before dispatch. Any amount collected will be refunded, including for orders placed using a discount code.

After dispatch, interception cannot be guaranteed. Please contact support for assistance.

If BAZ Eyewear cancels an order, any amount collected for the cancelled order will be refunded.

11. Bundles & Exclusions

Refunds and store credit are calculated using the amount actually paid for the returned item after applicable discounts and permitted deductions.

For bundles sold as a single set, the complete set must be returned for a voluntary return unless partial returns were expressly offered at purchase.

Any final-sale or personalised-product exclusion will be disclosed before purchase. These exclusions do not remove rights relating to defective, incorrect or misdescribed goods.

Damage caused after delivery through misuse, accidental breakage, unauthorised repairs or normal wear is not covered by this return policy.

12. Contact & Grievance Support

Email: info@bazeyewear.com
WhatsApp / phone: +91 88009 27550
Support hours: 11 AM to 8 PM, Monday to Saturday

Consumer complaints will be acknowledged within 48 hours and resolved within one month of receipt.

Nothing in this policy limits your rights under applicable Indian consumer law. Policy updates apply prospectively; your order remains subject to the terms displayed when you purchased.